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About the helplineWhat are your opening hours?
The helpline is open 9am-5.30pm Monday to Friday.
Is it confidential?Yes. LawCare is independent of legal professional bodies and regulators, and we report nothing to them beyond statistics. We do keep brief notes of calls but these are stored securely. We do not routinely record calls.
You don’t have to give us your name, and you have the right to ask that we don’t keep a note of your call. There are very limited circumstances where the law may require us to breach your confidentiality. For more information see our confidentiality policy. Who do you help?We are here to help all branches of the legal profession from student to retirement: solicitors, barristers, barrister’s clerks, judges, Chartered Legal Executives, paralegals, trade mark attorneys, patent attorneys, costs lawyers and their staff and concerned family members. Our support spans the legal life from student to retirement.
Who will be answering my call?Your call will be answered by trained staff and volunteers who have first-hand experience of working in the law.
What help can you offer?We are here to listen and offer emotional support. We provide a space to talk through whatever is on your mind and we can signpost you to other support agencies. LawCare runs a peer support programme, offering one-to-one support. We also provide useful information, resources and factsheets.
Can I call back more than once?You are welcome to call the LawCare helpline as often as you need to, and of course sometimes we will be working with you in arranging a peer supporter, or other help, and it may take several calls to put your support plan in place. We also enjoy hearing from callers who ring back to let us know the outcome of their issue.
However if you find yourself calling more than three or four times it’s likely that LawCare is not the right service to meet your needs and you should ask yourself whether appropriate professional help is required.Do you hear about my issue often?It is often reassuring to callers to know they are not the only one struggling with a particular issue, but of course we cannot discuss other helpline calls we have received. In over twenty years of helping lawyers it’s fair to say that we’ve heard most things several times before, and we do notice trends in calls about particular issues.
How long does a call usually last?
The average call lasts 30-45 mins. In our experience this is sufficient time for you to talk through what is concerning you the most. If the call goes on for longer, our trained staff will usually draw the call to a close and invite you to call back again, otherwise in our experience the call may become tiring and circular in nature.Do you record the call?
We do not routinely record calls but will be recording some calls during September 2020 in order to ensure we are maintaining the highest standard of support. These recordings will only be accessible to LawCare’s core staff team and will be deleted after 45 days, or sooner.
If you would prefer that your call to the helpline not be recorded please advise us of this at the start of the call.
Have I the right to request my notes?Yes, if you would like a copy of your notes, please email us
How many calls do you receive?LawCare receives around 900 calls every year.
About Live Chat
When is live chat available?Webchat is available Monday and Wednesday 1315-1730 and Thursday 0900-1315. How do I start live chat?
Just click on the red ‘online chat’ button, if you are not sure how to start chatting just message ‘Hello’, one of our staff will respond in a few minutes. Can I get emotional support on webchat?
Yes, we can support you with anything that may be concerning you in the same way we would if you called our helpline. We won’t judge you; we will listen and help you talk through your concerns. Who is at the other end of the live chat?
Our trained staff, experienced in providing emotional support to people in the legal community.Can I leave a message when live chat is busy or offline?
It isn’t possible to leave a message via live chat, and live chat is not able to contact you. So if the service is busy or offline, please try again later. You may also contact us by email or use our helpline if you prefer. We endeavour to answer all queries within 48 hours of the working day.
What happens if I suddenly have to finish the chat? Can I resume later on or do I need to start over?
If you give us a name (it doesn't have to be your real name) then when you get in touch again you’ll be able to pick up where you left off, although not necessarily with the same agent.Is live chat confidential and is it free?
Your discussion with us is confidential and we will only breach this if we are concerned about your safety, risk of harm to others or we are required to by law. Please see our confidentiality policy
We do keep a transcript of your chat which, unless you have provided us with your name or any personal information, is anonymous. You are welcome to request a copy of this by emailing firstname.lastname@example.org with the date and time of your webchat.
What information do I have to give about myself?
In order to give you appropriate support and signpost you to the right agencies we need to know the following:
Our agents may ask you for this information during the chat.
We don’t need to know your name, the name of your firm, or any contact details for you unless you’ve asked us to get in touch, so you are not obliged to give us this information.
In addition at the end of the chat we may ask you some monitoring questions so that we can ensure we are offering a good service to the entire legal community. These are:
You don’t have to answer these questions if you’d rather not.
Why do you only help lawyers?LawCare was set up specifically as a listening service for lawyers and we are funded by the legal profession. Our expertise is in this field.
If you are not associated with the legal profession and need to talk to someone you can contact the Samaritans on 116 123.
What else do you do apart from the helpline?As well our helpline, LawCare offers one-to-one peer support, and a wealth of information, resources and factsheets.
We also work with the legal profession to promote and support good mental health and wellbeing and tackle stigma. This includes visiting Law Societies, barristers’ chambers, CILEx branches, in-house legal departments, firms, and attending conferences to talk about how their staff can look after their mental wellbeing and build resilience.
What background in the law do you have?
LawCare has been supporting lawyers for over 20 years and the majority of our staff team have direct experience in working in the law.
Where does the money come from to run LawCare?We are funded by, but completely independent of, the following organisations:
Bar of Northern Ireland
Chartered Institute of Patent Attorneys
Chartered Institute of Legal Executives
Chartered Institute of Trade Mark Attorneys
Costs Lawyers Standards Board
Faculty of Advocates
Institute of Barristers' Clerks
Law Society of England and Wales
Law Society of Scotland
Law Society of Jersey
Law Society of Northern Ireland
Law Society of the Isle of Man
Ministry of Justice (for Judges in England and Wales; Scotland; and Northern Ireland)
Registered Paralegal Scheme Scotland
Solicitors’ Benevolent Association
We also receive donations from trusts, companies, firms and individuals on an ad hoc basis over the year.Where are you based?
LawCare doesn’t have a central office and all our staff work remotely. Our admin office is based in Essex. The address is LawCare Ltd, PO Box 147, Benfleet, SS7 3WX
Can you publicise my event or service, or add my link or blog to your site?There is limited space on our website to add external links however we do consider any requests on a case-by-case basis if we feel it would be relevant to our supporters. Unfortunately we cannot add links to individual therapists or counsellors or promote commercial organisations and enterprises.
How can I get involved and help with your work?There are many ways you can get involved with LawCare. If you have a background in law and are interested in volunteering on the helpline or as a peer supporter email us
You can follow us on Facebook, Twitter and sign up to our newsletter.
You can fundraise for us, make a donation, get sponsored to take part in an event or join our team for the London Legal Walk by emailing email@example.com
You can help to promote wellbeing in your organisation. There are many ways you can do this; here are some suggestions:
Are you able to recommend counsellors/rehab centres etc?No, we are not able to recommend counsellors or rehab centres. We would refer you to helpful general websites e.g. BACP, UKCP and NCS. Some of our staff have visited rehab centres in the past and can give you an idea of what to expect.
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